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Kitchen Display System

Included in the Enterprise plan

A paper ticket is a single point of failure. It can be missed, smudged, knocked off the rail, or printed while the printer is out of paper — and nobody finds out until the diner asks where their food is. A kitchen display puts the same information on a screen that cannot run out of paper and keeps a timer on every ticket.

Tickets that age visibly

Every ticket carries the time since it was fired. As it passes your target, it changes colour, so the oldest order is the most visually obvious thing on the screen rather than something a chef has to work out from a stack of paper.

Orders can be bumped when they go out, recalled if something comes back, and the whole board reflects the change instantly on every screen.

Station routing

Items are routed to the station that makes them, so the grill screen shows grill items and the bar screen shows drinks. A single order can appear in several places at once without anyone re-reading a full ticket to find their three lines.

Performance statistics

Because every ticket is timestamped when it is fired and when it is bumped, the KDS accumulates real prep-time data by item and by station.

That turns "the kitchen felt slow on Saturday" into a number you can act on — and shows which items are consistently the bottleneck when the restaurant is full.

What you need to run it

Any tablet, laptop or desktop with a browser. Most restaurants mount a cheap tablet or an old monitor with a mini PC at each station. There is no proprietary hardware to buy and no per-screen licence.

Recall, and why it matters

Bumped tickets are not gone. A recall brings the last bumped order back to the top of the board, which is what you need when a plate comes back or a runner drops something on the way out.

Without recall, the alternative is a verbal instruction that leaves no record and no timer, and the remake quietly becomes the slowest ticket of the service.

What the KDS does not replace

It does not replace expediting. Someone still has to decide that the table’s four mains go out together, and the screen makes that easier rather than automatic.

It also does not fix a menu with wildly uneven cook times. If a dish takes twenty-five minutes and everything around it takes six, the board will show you that clearly and repeatedly, but changing it is a menu decision.

Frequently asked questions

Which plan includes the KDS?

The Kitchen Display System and its performance statistics are on the Enterprise plan. Starter and Pro send orders to the kitchen but do not include the display.

Can I run the KDS alongside kitchen printers?

Yes. Many restaurants keep a printer for a single station during the transition and run screens everywhere else.

What happens if the screen loses internet?

The POS keeps taking orders offline and queues them. The kitchen screen catches up as soon as the connection returns.

Try it on your own menu

Fourteen days free, no card required. Setup takes about thirty minutes.