Offline mode
Included in the Starter plan
Connectivity in Pakistan is good until it is not, and a POS that stops working during a load-shedding window or an outage stops the restaurant with it. Offline mode is the difference between a slow evening and a closed till.
What keeps working
The menu, modifiers, combos and prices are cached on the device, so the POS keeps loading and staff keep building orders exactly as normal.
Completed orders are queued locally and pushed as soon as the connection comes back, in the order they were taken.
What staff see
A banner makes the offline state explicit rather than leaving staff guessing. Nobody has to decide whether the spinner means "slow" or "broken".
Honest limits
Some things genuinely need the network and will wait: card authorisation through a gateway, WhatsApp receipt delivery, and anything that reads live data from another device.
Those actions queue and complete on reconnect. The design goal is that the restaurant keeps serving, not that every integration pretends to work.
How the cache stays current
The menu, modifier groups, combos and prices are refreshed in the background while the connection is healthy, so what the device holds is what was live moments before the drop — not a snapshot from installation day.
A device that has never been online cannot serve from cache. In practice this means bringing a new till online once before service, which is part of setup anyway.
Order numbering and collisions
Two devices taking orders during the same outage each queue locally. Order identity is reconciled server-side on reconnect, so two tills cannot issue the same order number to different tables.
Orders sync in the sequence they were taken on each device, which keeps the reporting timeline honest rather than showing a burst of orders at the moment the connection returned.
What to tell staff
The useful instruction is simple: keep taking orders, and do not close the browser. The queue lives with the device, and closing the tab before a sync is the one action that risks losing work.
Frequently asked questions
How long can it stay offline?
There is no fixed timer. The device holds the cached menu and the queued orders until it reconnects.
What if two devices take orders offline at once?
Each device queues its own orders and they all sync on reconnect. Order numbers are reconciled server-side so there are no collisions.
Try it on your own menu
Fourteen days free, no card required. Setup takes about thirty minutes.