Data deletion instructions

1. How to request deletion

Email hammaad@grandify.tech with subject line GrandPOS data deletion request.

Include:

• Restaurant / organization name on GrandPOS
• Account email used to sign in
• Phone number on the account (if applicable)
• WhatsApp Business phone number or WABA ID (if you connected WhatsApp and want that connection removed)
• Whether you want full account deletion or WhatsApp disconnect only

You may also message us on WhatsApp at +92 333 3241733.

2. What we delete

• Account / POS data: restaurant profile, menu, orders, customers, staff accounts, and related operational records for that organization, subject to legal retention requirements.
• WhatsApp Platform Data: tokens and metadata granted when the restaurant connected WhatsApp through GrandPOS, used only to send transactional receipts for that restaurant.

3. Disconnect WhatsApp only

Restaurant owners can disconnect WhatsApp inside GrandPOS settings. Disconnecting stops further WhatsApp sends and further Platform Data use for that connection. You can also request disconnect by email using the instructions above.

4. Timeline

After account termination or a confirmed deletion request, we retain data for up to 30 days for recovery, then delete or anonymize it unless a longer period is required by law. We will confirm by email when the request is completed.

5. More privacy detail

Platform Data use, retention, and rights are described in our Privacy Policy.

Grandify Technologies · 37-B, Main Shahra-e-Faisal, P.E.C.H.S Block 6, Karachi, Sindh 75350, Pakistan · hammaad@grandify.tech